SHIPPING NOTE: Since COVID-19 has impacted the US, the shipping times below are estimates. FedEx and UPS have suspended their service guarantees, which may result in longer delivery times than those shown in the chart. They have not restored their service guarantees - there is no guarantee by the carriers of delivery time, they are estimates only.
As of today:
- Orders are dispatched within one business day.
- Most orders received by 1 p.m. Eastern Time are shipped the same day.
- Every order is collected from DeerFencing.com and handed over to FedEx, UPS, or LTL freight carriers within one business day.
Please contact us before placing your order if you have specific timelines that have to be met. Please use the below information as a guide and not a guarantee.
Tracking:
The email address you provide is entered into FedEx, UPS, or other LTL carrier systems; they will send tracking updates as your package moves through their network. Once the carrier scans the package, an automated email with tracking information is sent to the email you provided.
Most orders ship via FedEx Ground without requiring a signature, including most fence kits, rolls, and multiple rolls of fencing.
Please double-check the spelling of your email address, as this is the top reason customers miss tracking notifications. Tracking emails are automated and may sometimes be directed to a "junk" folder.
Large orders or multiple oversized packages (generally over 96 inches in length or 500+ pounds) ship via freight due to their size and weight. This often includes large fence kits or multiple heavy rolls, depending on the specific dimensions and weight.
For 10-foot and wider fence rolls, or for certain heavy rolls that cannot be shipped through Ground services, LTL freight carriers are used.
Freight delivery details:
Customers may need to be present for delivery and assist with unloading. Typically, the driver will move pallets to the truck's edge using a pallet jack, and customers then unload items by hand, piece by piece. Pallets are packed with small bundles for easy hand unloading. If you purchase lift gate service, the driver may be able to lower the entire pallet to the ground, though this depends on the size of your order.
If your order is not for self-installation and someone else is installing the fence, you may want to ship directly to them or include their contact information for delivery. Freight companies are required to call residential customers to schedule an appointment, providing a delivery window. You may call them directly with tracking information to arrange a time, or wait for them to reach out once the shipment arrives at the nearest terminal.
Please note, our free shipping does not include "white glove" service. This means the delivery personnel will not unload and place items in your garage or inside your home. If you require such a service, this may be arranged directly with the freight company at an additional cost. Click here for additional shipping options: SHIP OPTIONS.
Damaged Freight: Occasionally (around 1 in every 250 shipments), minor damage may occur during transit. We secure and strap materials carefully, but please inspect your delivery for any visible damage. Regardless of its condition, it’s essential to note "received subject to inspection" on any paperwork you sign at delivery. This allows you to fully inspect your items; if damage is found, we can quickly replace missing parts and file a claim with the carrier. Any damage must be reported within 5 business days. After that, locating separated items is less likely. Prompt reporting helps ensure missing items are tracked and re-delivered as soon as possible.
Order Check-in: By placing an order with us, customers are expected to check in their order within 30 days of receipt. If any issues arise (e.g., incorrect items, missing parts), please inform us within this 30-day period. After 30 days, we cannot assume responsibility for missing items or issues with the order.
Returns:
Unused and unopened items may be returned for a refund within 30 days of purchase, provided you obtain a Return Merchandise Authorization (RMA) number. This number helps us identify and process your return when it arrives at our warehouse.
To Request a Return:
Email us at returns@critterfence.com to request an RMA number.
Please write the RMA number on the box(es) or include it on the return labels attached to each package. We recommend using a shipping carrier that provides tracking information to ensure proof of delivery. All returned items must arrive in unused, undamaged condition, allowing them to be resold to another customer. Please package items securely for return transit; items are initially shipped for single-direction transit and may require additional reinforcement for safe return.
Non-Returnable Items:
- Rolls of fencing that have been unrolled and then re-rolled cannot be returned. Machine-spooled rolls are tightly packed for shipping, and hand-rolled items cannot be resold as new.
- Custom-cut access gates are not returnable.
Shipping Costs:
Shipping costs are non-refundable (this includes both the cost to ship the product to you and for you to return it to us). For large or heavy items, it may be more cost-effective to place smaller orders and reorder as needed.
Restocking Fee:
Cancellations and returns are subject to a 20% restocking fee, covering our costs to process, package, and ship the order, including credit card fees. This applies as soon as your order is placed. Please review our terms and conditions, which all customers agree to at checkout: terms and conditions.
Refused Orders:
If you refuse a delivery (e.g., if FedEx or the freight company attempts to deliver or contacts you for an appointment and you decline the delivery), the package will be returned to us. The shipping cost to send the order to you, as well as the return shipping, will be non-refundable.
Approximate shipping times for Fedex Ground from our three shipping points:
Approximate shipping times from our Distribution Center (including Alaska, Hawaii and Canada):
Notes:
All returns must be sent back to our South Carolina Distribution Center, regardless of the original shipping location.
Orders shipping to Canada, Alaska, and Hawaii are also processed through our South Carolina Distribution Center. Free shipping does not apply to these locations—additional shipping costs will be calculated at checkout. For Canadian customers, the cost shown at checkout is a total landed cost, covering all taxes and brokerage fees, with no additional charges billed upon delivery.
For pickup, please email mail@critterfence.com at least one day in advance—walk-ins are not allowed. Our locations operate as pickup-only points and are not retail stores; they do not have displays or products available for browsing. Please note that not all products are available at every pickup location. If you require a specific item by a certain date, we recommend contacting us in advance to confirm availability.
Ship from warehouses:
South Carolina (30 miles south of Charlotte, NC)
Critterfence Office, Manufacturing Plant & Distribution Center
759 JA Cochran Bypass
Chester, SC 29706
855 921 7900
Londonderry New Hampshire 03053
Ship from warehouse
Portland Oregon 97060
Ship from warehouse
