Please contact us with expedited shipping requests. Most items ship within 24 hours of order receipt!
Most items ship the same or next business day FedEx or FedEx Freight with tracking info provided to you. We enter the email you provide us into the Fedex software; they forward tracking as it updates through their system. Please be sure check the spelling on the email address you provide us, it's the #1 reason customers do not get tracking.
Note: large orders ship freight due to weight restrictions. Customers may be required to be present for delivery and help unload their order (each local freight terminal is different). Most often the driver will move the pallets to the end of the truck and customers unload the items from the pallets by hand. These items can be unloaded piece by piece and are usually manageable. If you need lift gate services they may be available at additional cost.
Return information: Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call or email us for a return label and or an immediate product reshipment.
Unused / unopened materials can be returned for a refund with a return merchandise authorization number within 30 days from purchase date. Shipping costs are not refundable (our cost to ship product to you as well as for you to return product to us). Please be sure to order only what you need. It's very expensive to ship large and heavy items.
Access gates are cut to order and not returnable.
Email your request for a RMA number to: customerservice@critterfence.com
Write the RMA number on the box or boxes to be returned or enter it on the return labels attached to each box. We suggest using a shipping carrier that provides tracking information, providing you proof that your return was received by us. All returns must be received in unused and undamaged condition to the point where we can re-sell them to another customer. Please package returns carefully.
Returns and cancellations are subject to a 10% restocking fee, most items are custom packaged and cut specifically for your order (for example, fence posts and more)
Approximate shipping times for Fedex Ground - Most areas are within 3 business days and all areas are within 4 business days shipping time
Map notes: Not all products are available from all shipping points. Please contact us for product receipt by a specific date or if you want to pick up product, thank you!
Ship from addresses:
Connecticut
Critterfence Office & Warehouse
500 Technology Park Drive
Torrington, CT 06790
855 921 7900
South Carolina (located 30 miles south of Charlotte, NC)
Critterfence Office & Distribution Center
759 JA Cochran Bypass
Chester, SC 29706
855 921 7900
Maryland
4800 East Monument St
Baltimore, MD 21205
855 921 7900
California
1990 Rockefeller Drive Suite 700
Ceres, CA 95307
855 921 790
Need shipping outside the continental United States? Reasonable rates to Canada and beyond: email